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ITIL Process Map: New ITIL 2011 Edition

This video on YouTube.


ITIL 2011 vs. ITIL V3 in 2.5 minutes: The differences between ITIL 2011 and ITIL 2007 (ITIL V3) at a glance.

ITIL 2011 introduces a number of substantial changes, plus many clarifications and corrections on a smaller scale. In this short video we'd like to highlight some of the bigger changes that were introduced with the latest edition of ITIL 2011.


Resources and additional information

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Further information about the ITIL Process Model


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