Video | ITIL RACI Matrix

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The RACI matrix ('RACI model') included in the ITIL® Process Map describes the participation of the various ITIL roles in the ITIL processes.

The RACI model defines the following responsibilities: Responsible (those who do the work to achieve a task), Accountable (those who are ultimately accountable for the correct completion of the task), Consulted (those who may provide inputs) and Informed (those who receive outputs from a process).

In this short demo Stefan Kempter presents the ITIL RACI matrix for the Visio™ version of the ITIL process model, which comes in the form of an Excel table. The ARIS™ version of the ITIL Process Map contains an ARIS RACI matrix which updates automatically when roles are added to or removed from the process diagrams.

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