Techniques for working with the Visio ITIL® templates: Learn how to adapt the pre-configured ITIL® best practice templates to the requirements of your organization.
The ITIL® Process Map provides you with a set of ITIL templates plus the means to adapt the process diagrams to your own organization's needs.
Three examples illustrate some techniques for working with the Visio ITIL templates, including the usage of a simple Excel repository for managing all central object information of the ITIL reference process model.
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