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Video | Introduction: The ITIL - ISO 20000 Bridge


This video on YouTube.


Learn how the ITIL® - ISO 20000 Bridge gets your ISO 20000 initiative started and helps you with keeping track of your progress towards ISO 20000 compliance.

The "ITIL - ISO 20000 Bridge" is an additional component to the ITIL Process Map for organizations that want to get certified against ISO/IEC 20000.

For every ISO 20000 requirement, the Bridge provides specific suggestions on how it can be fulfilled, in the form of ready-to-use process templates, document templates and checklists.

In this video Stefan Kempter explains how the ISO 20000 Bridge works and how it supports you as you prepare your organization for the ISOk certification audit.


Resources and additional informationen

More videos
Further information about the ITIL Process Map and the ITIL - ISO 20000 Bridge


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