Introduction: ITIL Process Map

Watch this video on YouTube | Download MP4 | All videos about the ITIL Process Map.

ITIL® process templates for your ITIL implementation. - Start here if you are looking for a good first introduction to the structure and the contents of the ITIL® Process Map.

Our ITIL process model is a 'translation' of ITIL into legible, easy to read process templates that explain the ITIL processes and their interrelationships and get you started with introducing ITIL-aligned processes in your organization.

The ITIL reference model covers the complete ITIL service lifecycle. In this short introductory video Stefan Kempter shows examples from Service Operation and Incident Management.

The demo is based on the Visio™ version of the ITIL Process Map - the ITIL process models for other platforms like ARIS™ or Primero™ offer the same content and are adapted to those platforms' specific strengths.

More videos

• A process model and process templates for ITIL 4: YaSM® defines a leaner set of processes, in response to the recommendation in ITIL 4 to keep things "simple and practical".
• ITIL RACI matrix
• Adapting the ITIL Process Map to the needs of your organization
• All ITIL videos.

More about the ITIL Process Map and service management

• Product information: The ITIL Process Map
• The ITIL Process Map for Microsoft Visio
• What is service management? - How service management helps organizations build up a loyal customer base.